Dear customer, according to the stocks of SELANUSA, our main interest is, you receive your complete and correct order. However, in the event that you receive a product that was not requested or is in irregular conditions, we would be grateful to proceed as follows:
1) Please carefully review your Purchase Order with the codes and names of the ordered products. With the wide variety of models, numbers and colors that we handle, it is common what we supply does correspond to what you bought online, although, sometimes the color or size does not match what you wanted to order.
2) We inform you that returns are not accepted and there are no refunds on products that, due to their nature, present normal variations in color or size, such as products of animal origin: Feathers, Skins and articles whose color tones can vary from batch to batch such as yarns , beads, etc.
In the event that your products present any damage derived from the transportation process, product shortages, or incorrect assortment, you must inform us within 2 business days (48 hours) after receipt of the merchandise by email to devolucion @ selanusa. com.mx or by phone at 55-9179-8900 explaining your situation, in order to do this, agree on what the return and / or refund will be, in which under no circumstances will the amount exceed the order amount. Shipping costs are not refundable.